Refund Policy

Except where required by applicable law or the rules of the platform through which you purchased, all payments are final, non-refundable, and non-creditable. We do not provide prorated refunds or credits for unused time, unused features, downgrades, account inactivity, suspension, or termination.

Subscriptions renew automatically until canceled. To prevent the next renewal charge, you must complete cancellation at least 24 hours before the scheduled renewal time. A cancellation submitted less than 24 hours before renewal may not take effect until the following billing period, and the resulting charge remains non-refundable except where law or the applicable platform requires otherwise.

Cancellation stops future renewals and does not reverse a completed payment. Unless access is suspended or terminated for cause, paid features remain available through the end of the current paid period. Deleting the application or your account does not necessarily cancel a subscription purchased through a third-party platform.

Web purchases may be processed by Stripe. You must manage cancellation through the Relam billing controls or another method we expressly provide. Stripe acts as the payment processor; refund eligibility is determined under this policy and applicable law unless Stripe is required to take a different action.

If you purchase through the Apple App Store, Apple manages billing, cancellation, and refund requests. You must cancel through your Apple subscription settings and request any refund directly from Apple. Apple's applicable terms, deadlines, and decisions control where required.

If you purchase through Google Play, Google manages billing, cancellation, and refund requests. You must cancel through your Google Play subscription settings and submit eligible refund requests through Google. Google Play's applicable terms, deadlines, and decisions control where required.

Contact us promptly if you believe a charge is duplicated, unauthorized, or technically incorrect. Nothing in this policy limits non-waivable refund, cancellation, or consumer rights provided by applicable law. Promotional credits have no cash value and are not refundable or transferable unless required by law.

Please contact us before initiating a payment dispute so we can review the charge. Fraudulent or abusive disputes may result in suspension or termination. Questions and billing notices can be sent to support@relam.ai.