Privacy Policy

We collect account details you provide, content you submit to the service, billing and subscription records, support communications, and technical information such as device, browser, IP address, and usage events.

• Provide, secure, maintain, and improve the service.
• Process requests, subscriptions, and customer support.
• Detect abuse, fraud, security incidents, and service failures.
• Meet legal obligations and enforce our Terms of Use.

Prompts, uploaded content, and relevant conversation context may be sent to the AI, search, storage, or media providers needed to fulfill your request. Their handling of that data is governed by our agreements with them and their applicable privacy terms.

We share information with service providers that support hosting, authentication, databases, analytics, payments, search, and AI processing. We may also disclose information when required by law, to protect rights and safety, or as part of a corporate transaction. We do not sell personal information.

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and protect the platform. We use administrative, technical, and organizational safeguards, but no internet service can guarantee absolute security.

Depending on where you live, you may request access, correction, deletion, portability, restriction, or objection. You can also manage certain information through account settings. See our GDPR page for additional European privacy rights.

The service is not directed to children under 13, or a higher minimum age where local law requires it. We do not knowingly collect personal information from children below the applicable age.

We may update this policy as the service or law changes. Material updates will be identified by a new date on this page. Questions or privacy requests can be sent to support@relam.ai.