Terms of Use

By accessing or using the service, you enter into a binding agreement with us and accept these Terms of Use, our Privacy Policy, our Security statement, our Acceptable Use Policy, and any additional terms presented for a feature or paid plan. If you do not agree, you must not access or use the service.

You must be legally capable of entering into this agreement and at least 18 years old, or the age of legal majority where you live. If you use the service for an organization, you represent that you have authority to bind that organization, and "you" includes both you and the organization.

You must provide accurate, current information and keep it updated. You are solely responsible for safeguarding credentials, restricting access to your account, and all activity performed through it. You may not share, sell, transfer, or provide your account to another person without our written permission.

You must notify us immediately of suspected unauthorized access. We may require identity verification, invalidate sessions, impose security controls, or suspend access where we reasonably believe an account or the service is at risk.

Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the hosted service for its intended purpose. No other right is granted by implication, estoppel, or otherwise.

You must not, and must not help another person to:

• Violate applicable law, sanctions, export controls, or another person's privacy, publicity, intellectual-property, or contractual rights.
• Create, request, upload, or distribute unlawful, fraudulent, deceptive, abusive, exploitative, or intentionally harmful content.
• Upload malware, malicious instructions, destructive code, or data designed to compromise systems, accounts, models, or users.
• Probe, scan, test, circumvent, disable, or interfere with security, authentication, rate limits, quotas, billing, moderation, or access controls.
• Conduct independent security assessments, research, assurance exercises, or control-validation activities against the service or related Skytells systems without prior written authorization, as described in Section 5 and our Security statement.
• Attempt denial-of-service attacks, account enumeration, credential stuffing, brute-force authentication, or other activity designed to overwhelm, disrupt, or compromise the service or other users.
• Access, search, collect, or use data from the service through unauthorized automated means, including bots, crawlers, scrapers, browser extensions, or scripts not expressly permitted by us.
• Scrape, harvest, mirror, benchmark for competitive publication, or use automated means to access the service except through interfaces and limits we expressly authorize.
• Create multiple accounts, share credentials, sell or transfer accounts, or otherwise evade plan limits, enforcement actions, or geographic or eligibility restrictions.
• Use the service to send spam, phishing messages, unsolicited bulk communications, or deceptive solicitations, or to operate command-and- control, botnet, or cryptocurrency-mining activity.
• Export, exfiltrate, or reconstruct datasets, models, prompts, system instructions, or non-public service behavior beyond what your account is authorized to access through normal product use.
• Interfere with another user's access, workspace, projects, conversations, files, or integrations, or attempt to access another account or tenant without authorization.
• Remove, obscure, or alter proprietary notices, labels, watermarks, attribution, or technical protections applied by the service.
• Reverse engineer, extract, copy, or attempt to discover models, prompts, source code, non-public APIs, training data, or underlying systems, except where applicable law or a separate software license expressly permits it.
• Conduct or facilitate model extraction, model stealing, distillation attacks, systematic output harvesting, synthetic training-data collection, or repeated querying intended to reproduce, approximate, train, fine-tune, or improve another model or competing system without our prior written authorization.
• Resell, sublicense, white-label, or commercially exploit the hosted service without a written agreement with us.
• Impersonate another person, misrepresent affiliation, conceal the origin of activity, or use output to deceive others about its source or verification.
• Use the service to make fully automated decisions about a person's legal rights, employment, housing, credit, insurance, healthcare, education, or access to essential services without lawful authority and meaningful human review.

We may investigate suspected violations and preserve or disclose relevant information where reasonably necessary to protect the service, users, us, or the public, or to comply with law. Where an underlying model or infrastructure provider prohibits model extraction, distillation, or similar activity, you must also comply with that restriction. We may throttle or block requests, suspend or terminate accounts, preserve evidence, notify affected providers, and refer suspected unlawful activity to appropriate authorities.

Your right to use the service does not include authority to conduct independent security assessments of Relam, related Skytells systems, or any environment, API, interface, authentication flow, or administrative surface made available through the service, except under a written scope we have approved in advance. This restriction applies whether activities are performed by you, your personnel, contractors, researchers, or any party acting at your direction.

Prohibited without prior written consent are, without limitation, vulnerability or configuration scanning; penetration, adversarial, or red-team simulation; fuzzing or fault injection; exploit development, validation, or deployment against production or production-adjacent systems; network, service, or endpoint discovery; brute-force, credential-stuffing, or session-manipulation attempts; injection, parser, or logic-abuse testing; cryptographic or side-channel probing; traffic capture, replay, or modification; stress, load, or availability testing; denial-of-service or degradation exercises; social-engineering or phishing directed at Skytells or its users in connection with the service; and any other research, assurance, or control-validation activity that could affect security, integrity, confidentiality, availability, or performance.

Suspected weaknesses must be reported through the process in our Security statement. Unless we agree otherwise in writing, you must not extend testing beyond what is necessary to identify the issue, disclose findings to third parties, publish advisories, or exploit the matter. We may preserve records, suspend access, and pursue all remedies available under these terms and applicable law.

As between you and us, you retain your rights in content you submit. You grant us and our service providers a worldwide, non-exclusive license to host, copy, process, transmit, display, modify, and create technical derivatives of that content solely as needed to operate, secure, support, and improve the service and to comply with law.

You represent and warrant that you have all rights, permissions, and lawful bases required to submit the content and permit this processing. You are responsible for the legality, accuracy, and use of your content and for avoiding unnecessary confidential, regulated, or sensitive information.

Output is generated probabilistically and may be inaccurate, incomplete, outdated, offensive, non-unique, or unsuitable for your purpose. We do not verify output and do not guarantee that it is correct, original, non-infringing, or fit for publication.

You must independently review output and obtain qualified professional advice where appropriate. You must not rely on the service as the sole basis for medical, legal, financial, safety-critical, or other high-impact decisions. You are solely responsible for decisions, actions, and materials produced from output.

Plan features, limits, prices, and billing intervals are shown at purchase and may change. Paid subscriptions renew automatically for successive billing periods until canceled. You authorize us and our payment processor to charge all recurring fees, usage charges, taxes, and other disclosed amounts using your selected payment method.

You must cancel before renewal to avoid the next charge. Cancellation takes effect at the end of the paid period unless stated otherwise. Fees are non-refundable and non-creditable except where required by law, required by the applicable payment platform, or expressly stated in our Refund Policy. We may suspend paid features for failed, reversed, disputed, or overdue payments.

Except for your content and materials governed by separate licenses, we and our licensors retain all rights in the hosted service, product design, branding, documentation, and related technology. No permission is granted to use Relam or associated names, logos, or marks except to accurately identify the service.

Relam is operated on governed infrastructure. Access, permissions, memory, connected tools, sharing, billing entitlements, and model routing are enforced on the server. You must not attempt to bypass those controls or use the service in a way that routes data outside the authorized processing paths described in our Privacy Policy.

Skytells-native model requests are processed on Skytells private network infrastructure. From the moment Skytells receives request content for those models, inference workloads are handled inside our controlled internal environment and are not exposed to the public internet for model processing.

Third-party model requests are routed through enterprise deployments operated by leading cloud providers—for example, Microsoft Azure OpenAI Service—not through mass-market public API products sold directly to general consumers. Provider terms may apply to data sent for inference.

Certain elements made available with or through the service may be subject to separate terms that accompany those elements. Where applicable, those terms govern solely with respect to the relevant element, and required license information, notices, and attributions are provided with the corresponding distribution or materials. Nothing in these Terms alters rights or obligations that apply under such separate terms.

Third-party products, integrations, content, and services are outside our control. Your use of them may be subject to additional terms, and we are not responsible for their availability, accuracy, security, or conduct.

We may immediately restrict, suspend, or terminate access, remove content, or preserve account information when we reasonably believe you violated these terms, created legal or security risk, failed to pay, exposed the service or others to harm, or when required by law. We may discontinue any part of the service and are not obligated to preserve or return content after termination except as required by law.

To the maximum extent permitted by law, the service and all output are provided "as is" and "as available." We and our suppliers disclaim all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and security. We do not warrant uninterrupted or error-free operation, preservation of data, or any particular result.

To the maximum extent permitted by law, we and our affiliates, officers, employees, agents, licensors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, data, goodwill, or business opportunity; or the cost of substitute services, arising from or related to the service or these terms.

To the maximum extent permitted by law, their total aggregate liability for all claims arising from or related to the service or these terms will not exceed the greater of the amount you paid to us for the service during the 12 months before the event giving rise to the claim or USD $100. These limits apply regardless of the legal theory and even if a remedy fails its essential purpose.

To the extent permitted by law, you will defend, indemnify, and hold harmless us and our affiliates, officers, employees, agents, licensors, and suppliers from claims, losses, liabilities, damages, judgments, costs, and reasonable legal fees arising from your content, your use of the service, your violation of these terms, or your violation of another person's rights.

These terms and incorporated policies are the entire agreement about the service unless a signed agreement states otherwise. If any provision is unenforceable, it will be modified only as necessary and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these terms without our written consent; we may assign them as part of a reorganization, financing, sale, or transfer of the service.

We may update these terms by posting a revised version and changing the date above. Continued use after the revised terms take effect constitutes acceptance to the extent permitted by law. Questions or legal notices can be sent to our team through the contact page.